Support
Support
Facely: Improve Your Looks
Questions, bug reports, or anything not working the way it should — reach us directly at awalehussein2004@gmail.com. We read every message ourselves.
Common questions
- How do I get my first score? Onboarding walks you through two quick photos (front and side), a few questions, and your AI-scored result in under a minute.
- How do I rescan? Tap the scan button on the Scan tab any time. There's no cooldown — scan as often as you like.
- Why did my score change between scans? Scoring is based on what the photos actually show, so lighting, angle, and real changes in your routine can all move the number. The same exact photo pair always scores identically.
- What happens to my photos? They're analyzed by Google's Gemini AI to produce your score and are never stored on our servers — see the Privacy Policy for details. A local copy stays only on your device so you can compare before/after.
- How do I cancel my subscription? Subscriptions are managed entirely through Apple. On your iPhone, open Settings → your name → Subscriptions → Facely.
- How do I delete my account? Open Profile inside Facely and use "Delete my account" under Settings. This permanently deletes your scans, routine history, and coach conversations from our server.
- Does the AI coach see my photos? No. The coach only reads your latest score and today's plan as text — it never receives or processes images.
For anything else, or if something in the app is behaving unexpectedly, email awalehussein2004@gmail.com with your device model and iOS version if you can — it helps us track down the issue faster.